Refund and cancellation policy
Last updated: 28 September 2026
In short: surveys, mapping, audits and design work are non-refundable once carried out, because the value is in the work itself. Hardware you don't end up needing can be refunded if it is unused and returned in its original packaging.
Surveys, audits, mapping and design
Site surveys and visits, network audits, network mapping, diagrams, design and architecture, bills of materials and consultations are non-refundable once carried out or delivered. These services give you a clear picture of what your site needs, so the work has been delivered even if you decide not to go ahead. The ₹999 survey fee is adjusted against your invoice if you proceed with the work.
Installation and labour
Installation, cabling and configuration work that has been carried out is non-refundable. If something we did is not right, we will fix it under our workmanship commitment in the terms of service.
Hardware
- Cancelled before we order it: any amount paid for that hardware is refunded in full.
- Ordered but not needed: if hardware is unused, unopened and in its original packaging, and you tell us within 7 days of delivery, we refund its price less any restocking or return charges our supplier applies. We will tell you those charges before you return it.
- Not refundable: hardware that has been opened, installed, used or damaged, and special-order or custom items ordered specifically for you.
- Faulty or dead on arrival: covered by the manufacturer's warranty. We arrange the replacement or repair with the manufacturer or supplier for you.
Custom PC builds
PC parts follow the hardware rules above. The build and tuning fee is non-refundable once assembly has started.
Websites
If you cancel a website project, you pay for the work completed up to that point, and any balance of your advance is refunded. Fees already paid to third parties, such as domain registration and hosting, are non-refundable.
Managed care and website management
Monthly plans can be cancelled at any time with 30 days' notice. Fees for the current billing period are not refunded.
Advance payments
If you cancel before any work starts, your advance is refunded, less any survey or design fees already incurred and any hardware already ordered for you, which is handled under the hardware rules above.
How refunds are paid
Approved refunds are paid to your original payment method within 7 to 10 working days of approval, or of our supplier refunding us for returned hardware.
How to request a refund or cancel
Email faisal@mukhtarnetworking.com or WhatsApp +91 98205 74146 with your name, invoice or quote number, and what you would like to cancel or return.